XENORATH Return Policy

1. Refund Eligibility

Items purchased from xenorath.it.com are eligible for a refund if they meet the following conditions:

• The product is unused, unworn, and in its original condition.
• All original packaging, tags, and accessories are included.
• The item shows no signs of damage caused by misuse or mishandling.
• Proof of purchase (order confirmation or receipt) is provided.

2. Time Limits for Returns

You may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for a refund.

Once approved, returned items must be shipped back within 7 days of receiving return instructions.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Email our customer support team with your order number and reason for return.
2. Attach photos if the item is damaged or defective.
3. Wait for confirmation and detailed return instructions.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exceptions & Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items.
• Customized or personalized products.
• Items returned without original packaging or proof of purchase.
• Products damaged due to improper handling after delivery.

Need Assistance?

Our team is here to ensure your experience with XENORATH is seamless. If you have questions regarding returns or refunds, please contact us at: